This Privacy Policy explains how Trust Swiftly (“we,” “us,” or “our”) collects, uses, and discloses information about you when you visit our website (TrustSwiftly.com), use our services, or otherwise interact with us.
Table of Contents
- Information We Collect
- How We Use Your Information
- How We Disclose Your Information
- Cookies and Tracking Technologies
- Your Privacy Rights and Choices
- International Data Transfers
- Data Security and Retention
- Other Important Information
- Contact Us
We collect information in a few different ways, which we categorize as follows:
A. Information You Provide Directly to Us
- Account and Contact Information: When you create an account, request information, or communicate with us, we collect information such as your name, email address, phone number, and physical address.
- Communications and Survey Responses: We collect information when you participate in surveys, provide feedback, or communicate with our customer support team, including your comments and opinions.
- Payment Information: When you purchase our Services, our third-party payment processor collects your payment details. We do not store your credit or debit card information.
B. Information from End-Users of Our Customers (User Data)
When our verification services are used, we collect information submitted by the end-user. This is done on behalf of our Customer (the business that requires you to verify your identity).
- Identity Information: This can include your name, date of birth, phone number, email address, street address, and images of your identity documents (like a driver’s license or passport).
- Biometric Information: At the request of our Customer, we may ask you to provide one or more photos of yourself. We use facial recognition technology to compare the photo on your identity document with the photo(s) of you. This face geometry data is used for verification and fraud detection and will be destroyed when no longer needed for these purposes, or within 3 years of your last interaction, whichever comes first.
- Wireless Carrier Information: You may authorize your wireless carrier to disclose information about your account and device to us to help prevent fraud.
C. Information We Collect Automatically
- Device and Usage Information: When you interact with our Site or Services, we automatically collect technical information, including your IP address, browser type, operating system, device information, pages visited, links clicked, and the frequency and duration of your activities.
- Location Information: We may collect your GPS coordinates or infer your approximate location from your IP address to enhance our Services and for security purposes.
2. How We Use Your Information
We use the information we collect for various business purposes, including:
- To Provide and Maintain the Services: To operate our Site, verify identities on behalf of our Customers, process transactions, and provide customer support.
- To Improve and Personalize Our Services: To understand how our users interact with our Site, develop new products, and personalize your experience.
- For Communication: To respond to your inquiries and send you service-related communications, such as account verification and technical notices.
- For Marketing and Advertising: To provide you with content and advertisements about our products and services, as permitted by law. You can opt out of marketing communications at any time.
- For Compliance, Fraud Prevention, and Safety: To enforce our terms, protect our rights and the safety of our users, and assist with the investigation of suspected illegal activity.
- To Create De-identified Data: We may create aggregated or de-identified information for research, analytics, and other legally permissible purposes.
3. How We Disclose Your Information
We do not sell your personal information. We may disclose your information to the following categories of third parties:
- Service Providers: We employ third-party companies to perform services on our behalf, such as payment processing, data analysis, marketing, and IT services. These providers are contractually obligated to protect your information.
- Organizations at Your Instruction: We may share your information with a third party if you instruct us to do so (for example, with one of our Customers as part of the verification process).
- For Legal Reasons and Protection: We may disclose your information if we believe it is required to comply with a law, legal process, or national security request; to enforce our policies; or to protect the rights, property, or safety of Trust Swiftly, our users, or the public.
- Business Transfers: In the event of a merger, acquisition, or sale of assets, your information may be transferred as part of that transaction, as permitted by law.
4. Cookies and Tracking Technologies
We and our third-party partners use cookies, pixel tags, and similar technologies to automatically collect information. These technologies help us operate our Site, understand user engagement, and support our advertising efforts.
We use Google Analytics to process analytics information. You can learn about Google’s practices and opt out by visiting google.com/policies/privacy/partners/ and tools.google.com/dlpage/gaoptout.
You can also opt out of many interest-based advertising programs by visiting www.aboutads.info/choices/.
5. Your Privacy Rights and Choices
In accordance with applicable law, you may have the right to:
- Access, Correct, or Delete your personal information.
- Receive an Electronic Copy of your personal information (the right of data portability).
- Object to or Restrict our use of your personal information for certain purposes.
- Withdraw Your Consent at any time.
For California Residents: We do not “sell” your personal information as defined by the California Consumer Privacy Act (CCPA). You have the right not to receive discriminatory treatment for exercising your CCPA rights.
To exercise any of these rights, please contact us at [email protected]. We will take steps to verify your identity before fulfilling your request.
You can opt out of marketing emails by using the “unsubscribe” link at the bottom of the email. You will continue to receive essential service-related communications.
6. International Data Transfers
All information we process may be transferred, processed, and stored anywhere in the world, including the United States, which may have data protection laws that differ from your home country. We take steps to safeguard your information in accordance with applicable laws.
7. Data Security and Retention
Security: We implement technical and organizational measures to protect your information. However, no system is 100% secure, and we cannot guarantee the absolute security of your information. By using our Services, you agree that we can communicate with you electronically regarding security and privacy matters.
Retention: We store your personal information for as long as necessary to fulfill the purposes for which it was collected, resolve disputes, and comply with our legal obligations. We will delete your data within three years of your last interaction with our Services.
8. Other Important Information
- Children’s Information: Our Services are not directed to children under 13, and we do not knowingly collect personal information from them. If we learn we have done so, we will promptly delete it.
- Supervisory Authority: If you are in the European Economic Area or the UK, you have the right to lodge a complaint with a supervisory authority if you believe our processing violates applicable law.
- Changes to this Policy: We may revise this Privacy Policy from time to time. If we make material changes, we will notify you as required by law.
If you have any questions about this Privacy Policy or our privacy practices, please contact us at: [email protected]